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Frequently Asked Questions
If you wish to change your order, please contact us at email@example.com. Unfortunately our system doesn’t allow us to modify orders that are already being processed. We will therefore need to cancel and refund your original order, and you can then place a new one for the item you want. Please note that if your order has been shipped, you'll need to use our Return Portalto request an exchange once you receive your item(s).
A "processing" order means that we have received your order and payment, and we are in the process of lovingly packing your items to ship it to you.
A "completed" order status means that we have packed and shipped your order. YAY! You can track the status of your parcel by referring to the tracking number provided in the confirmation email when we complete processing your order.
In the event that your purchased items go on sale within seven (7) days of the original purchase date, SweetLegs will gladly offer the difference (less shipping and taxes) in the form of a store credit. (This offer applies only to identical items.) Please note that SweetLegs does not match sales run by SweetLegs Independent Distributors.
Exclusions: "Final Sale" items are not eligible for price matching.
You will receive an email with your tracking information and order details. Sometimes our emails will sneak into your spam or junk folders, so if you haven’t received a final shipping notice from us, check those folders. If you still can’t find your confirmation email, no worries! Send us a note to firstname.lastname@example.org and we’ll send you a copy!
PS - Make sure to add email@example.com to your address book so you don’t miss any important updates from us!
SweetLegs reserves wholesale ordering exclusively for our Independent Distributors. If you would like access to wholesale pricing, please apply to our program here. SweetLegs reserves the right to cancel customer orders at its discretion if it is believed that the customer is reselling without permission.
Teams, clubs, groups, charities and the like are more than welcome to contact us and we would love to help get you all into SweetLegs! Email us at firstname.lastname@example.org
We work hard to ensure that all orders are picked and packed accurately, but mistakes can happen. If you received your order and believe some items are missing, please go to our Return Portal and notify us of the details of your issue. We'll be happy to investigate quickly and help you out.
We’re so sorry to hear that you received a damaged item! Don’t worry - we’ll have that sorted out in no time! Please visit our Return Portalto provide us all the details needed to make this right and send you a replacement right away.
Orders placed from Monday to Thursday will be processed and shipped within two (2) business days. Orders received between Friday morning and Sunday night will be processed and shipped on the next business day (excluding holidays and weekends). Please note that the shipping times are in addition to the processing and packing timelines at SweetLegs. During high-volume sales events like Black Friday/Cyber Monday or Boxing Day/Week, there may be some additional delays in processing times.
Available shipping methods:
Express Air Shipping - Our discounted express rate, which arrives in 3-5* business days once shipped (to most metropolitan areas).
FedEx 2Day – Arrives in 1-2* business days once shipped (to most metropolitan areas).
FedEx Priority Overnight – Next business day once shipped (to most metropolitan areas) and 2-3 business days to other areas.
Canada Post Expedited: 4-7* business days across Canada.
Canada Post Xpresspost: 2-3* business days across Canada (to most metropolitan areas).
*Exceptions apply. Please visit the carriers website to confirm delivery times to your preferred destination. Shipping times vary greatly due to season.
Please note that our warehouse operates Monday - Friday, 7:00am - 3:00pm PST, excluding statutory holidays. Please allow 1-2 business days for your order to be processed, packed, and shipped. All orders are processed in the order they are received.
Flat Rate Shipping – We love spreading the SweetLegs love worldwide! We offer a low cost flat rate shipping option to the USA through FedEx International Economy. For orders destined to the USA, FedEx handles all deliveries including those going to PO boxes.
For international orders outside of North America, shipping is calculated at checkout based on the final destination. Please note, for international shipments you must shop on our sweetlegs.com website!
To ensure the safe delivery of parcels, we require a signature release for all orders over $100. If you do not wish to sign for your package, you may leave a note in your order comments requesting the signature to be waived. Please be aware that releasing a required signature is done at your own risk, and SweetLegs is not responsible for lost or stolen packages.
We want you to love your SweetLegs products. If you aren't completely happy with your purchased item(s), you may return it within 30 days of when you received your order for a store credit or exchange. Need additional details or answers? Refer to the Return Policy below.
Please note that SweetLegs does not offer refunds under any circumstances.
If you are not happy with any of our products for any reason, we will gladly issue an online gift card for the value of the item(s) (less shipping fees) for non-final sale items within 30 days of the product delivery date. Items must be in their original condition with tags attached to be eligible (with the exception of manufacturing defects).
Please note: We cannot accept a return (even within 30 days of receipt) in certain situations, including, but not limited to:
Products showing excessive wear and tear.
Items damaged by misuse, alterations, improper care, or accidents. Items listed as final sale at the time of purchase: Clearance Section items, and/or items which were purchased at a mark-down price of 40% or greater. Items purchased from a licensed Independent Distributor or from our retail store. (Contact the original seller if you need support.)
Gift cards and accessories such as stickers, water bottles, sunglasses, etc. are not eligible unless defective.
Instances of abuse of the SweetLegs Return Policy.
The acceptance of a return is determined at the sole discretion of SweetLegs.
After your order has been delivered, you have up to 30 days of the delivery date to initiate a return. Package your item(s), attach the return label generated in our Return Portal, and drop off your parcel at the nearest Canada Post location. If you are unable to send your return within the 28 days after your label was created, no worries! You can get a new return label by clicking “Start a Return” and entering your order number and email again. Proceed to resubmit your return. This will take you to a screen to print your new label. You will also receive a new return email.
Once initiating the return you will receive an email which provides a link to your return details, please refer back to this email if needed.
Once you have mailed the return back to us, we recommend referencing the tracking number on your return label to check the status of the parcel.
You will be notified via email once your return or exchange has been processed, which includes the creation of your store credit.
Please email our team at email@example.com if you have any additional questions regarding your return status.
Currently, this portal can only accept returns and exchanges for products purchased on sweetlegs.ca. For SweetLegs.com and orders placed through a distributor please email firstname.lastname@example.org.
For purchases made at our retail store in Lake Country, BC, please return to the store to exchange or return an item.
If you make a purchase between September 1 and December 24, you have until January 27 to make a return or exchange. For more details, check out our Return Policy. Use the Return Portal or email us if you have any issues.
If you choose to exchange an item for whatever reason, there is a flat fee of $18 for shipping. This covers the cost of shipping the item(s) to us, as well as the new item(s) back to you. This will be charged as you process a return through the Portal.
Please use the Return Portal to guide you through the process of returning or exchanging a defective item. You will be asked to upload a photo clearly showing the issue. You will then be prompted to either return or donate the item depending on the issue. If SweetLegs is responsible for the issue, we will cover the cost of sending back the item(s) and or replacing them (if available).
If you need to cancel your order, please contact our helpful Customer Service team at email@example.com as soon as possible.
Please note that if your order has already been shipped we aren't able to process the cancellation request; however, you can send your order back to us for a store credit. (Note: You will be responsible for any return shipping fees.)
If you wish to make a change to your order please contact us at firstname.lastname@example.org. Your original order will be canceled and refunded to allow you to place a new one.
All SweetLegs accessories including scrunchies, sunglasses, and jewelry are final sale. Should one of these items be damaged or defective upon receipt, please immediately contact our friendly customer service team at email@example.com and we will assist you with sending a replacement.
Certain offers cannot be combined - please check the fine print of your coupon or offer for details, or email us at firstname.lastname@example.org for assistance.
Shop Pay is an accelerated checkout option that allows you to save your credit card and shipping/billing details so you can complete your transaction quickly without needing to re-enter your information every time.
To opt-in to Shop Pay, click the box that says "Save my information for a faster checkout" and enter your mobile phone number after you've entered your shipping, billing, and credit card information.
The next time you check out, you will be immediately taken to the order review page. When you click “Authorize purchase”, you will receive a unique 6-digit code in a text message. You'll then be prompted to enter the code on the checkout page. After you enter the code, your order will be processed.
After you opt in to Shop Pay and complete the SMS verification, you can use your saved information on any Shopify checkout that has the feature enabled. You will not need to verify yourself again.
To opt out of Shop Pay for whatever reason, follow these instructions.
Yes. All applicable provincial/state and federal taxes are calculated automatically at checkout based on your shipping address. International orders may be subject to taxes and duty which are outside of SweetLegs's control.
SweetLegs accepts up to three (3) gift cards per transaction. If you have more than 3 gift cards you would like to use on a purchase, please contact us at email@example.com include your gift card numbers so we may combine your multiple gift cards into a single one.
SweetLegs Rewards is our exciting rewards program where you earn points that can be redeemed for anything on SweetLegs.ca or SweetLegs.com. There are three rewards tiers for customers and an additional four tiers for SweetLegs Independent Distributors, and as you advance to a higher level, you can earn rewards even faster.
After placing an order, you will receive an email within 7-10 days with a link to submit a product review; you will then have 90 days to submit it and your points will be automatically added to your account. Writing a text review earns you 150 points, and adding a photo or video to your review gets you an additional 100 points.
Joining our rewards program is free! Simply create an account on SweetLegs.ca or SweetLegs.com and be sure to sign in whenever making a purchase to receive your points! (Sorry, we can’t offer points for purchases made if you checked out as a guest.)
Points that are redeemed for store credit can be combined with other offers for extra savings.
You can view your points balance by signing into your account on the website and selecting the "Rewards" tab in the bottom right corner of your screen.
You can redeem your points for store credit or free items by signing into your account at SweetLegs.ca or SweetLegs.com and clicking on the Rewards Launcher in the bottom right-hand corner. Click “All Rewards” to view the offers that are available to you based on your points balance. Gift cards require a minimum redemption of 1,000 points.
Yes. When an order is canceled, the points earned for that order will be removed from your points balance automatically.
Yes. Your points expire on a rolling one-year basis based on the date that they were earned. Making a purchase or redeeming points at least once every 365 days will maintain your points balance.
If you are concerned you may not make a purchase within 365 days of earning your points, you may redeem your points for a gift card (which does not expire) in the Rewards Launcher.
If you have questions or concerns about your points balance, reach out to our friendly Customer Experience Team at firstname.lastname@example.org.
If you would like to earn points and purchase through a SweetLegs Independent Distributor, please contact your local ID for their unique referral link and use it to complete your purchase through SweetLegs.ca or SweetLegs.com. Currently, in-store purchases do not qualify for SweetLegs Rewards points.
Yes. When you share your unique link in your Rewards Launcher and a friend places an order after clicking the link, you will earn 250 points!
Points are not awarded when purchasing a gift card; however, points are earned by the recipient of the gift card when it is redeemed for products.
Terms and conditions can be found here.
SweetLegs is the first Canadian leggings company to have its own in-house designed print designs which are available in 4 adult and 3 children sizes to fit most bodies. With an exciting lineup of new prints and products released every month, you’ll never have a boring wardrobe.
SweetLegs is not just a clothing brand; we are an empowered social movement that builds people up and creates job opportunities with the flexibility to support families while also working. Our talented Head Office team and hundreds of Independent Distributors across the country proudly share and live our inclusive body positive message: Self Confidence is the Best Outfit, Rock it & Own it!
At SweetLegs we truly believe that beauty is not a one-size fits all equation. We are a fun and outgoing team that loves giving back to our customers and local community, so make sure to watch our Facebook and Instagram pages to be the first to know about draws, giveaways, and new product releases! Don’t forget we’re on TikTok, Pinterest, and Twitter too!
To keep your leggings looking vibrant and feeling soft, we recommend hand washing and flat drying them. For specific washing instructions for all other products, please see the fabric care tag sewn inside each garment.
Refer to our Interactive Size Guide for recommendations for each product we offer.
Thanks so much for your interest in joining the SweetTeam! SweetLegs does things a little differently and we like to get to know our applicants a bit so that both parties know what they’re getting into. To apply to become an independent distributor and resell our products, visit our website to learn about the program and to start the process.
Yes! You can view the entire website in French by changing your browser’s language settings. If you use Google Chrome as your web browser, simply right-click on the upper portion of the site and select “Translate to English”. In the window that will pop up, click on the three vertical dots followed by “Choose Another Language”. Select “French” and click on the button labeled “Translate”. Tada!
If you happen to be using Safari on an iPhone, tap the “aA” button in the bottom left corner of the address bar (where you enter the website URL). Tap “Website Settings” and select the desired language from the “Language” menu. Tap “Done” to save the changes and close the Website Settings menu.
Our flagship retail store is located at 104 - 9950 Main Street in Lake Country, BC behind the Tim Hortons.
Our store is open from Tuesday to Saturday 10am to 5pm PST. We're located at 9950 Main Street, Unit 104, Lake Country, BC.
Most of our SweetLegs products are produced in limited quantities and are not restocked. So if you see something you like, be sure to grab it before it’s gone! If the item you want isn't available at the store, check online as we may have inventory in our warehouse. If that option falls through, reach out to your local Independent Distributor to see if they are carrying your desired item.